Frequently Asked Questions
Everything you need to know about shopping with Canoe Club.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
How do I process a return or exchange?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, Canoe Club ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order size.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our support team for personalized advice.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Shop Pay Installments.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.